Help Center

On the login screen, click Forgot Password and enter the email address associated with your account. You will receive a password reset link. If the email does not arrive within a few minutes, please check your spam/junk folder.

If you still cannot access your account, contact us at support.mentzygo@gmail.com with your registered email address.

Log in and navigate to your Profile page from the dashboard. You can update your name, bio, skills, languages, and profile photo there. Changes are saved immediately.

To request account deletion, please email support.mentzygo@gmail.com from your registered email address with the subject line "Account Deletion Request". Our team will process your request, subject to any pending sessions or outstanding balance.

Browse the mentor listings, select a mentor, and choose an available time slot on their profile. Proceed to payment to confirm your booking. You will receive a confirmation notification once the session is successfully scheduled.

You may cancel a session at least 2 hours before the scheduled start time to request a refund. Approved refunds are subject to any non-refundable gateway or banking charges. Cancellations made within 2 hours of the session are normally non-refundable.

To reschedule, contact your mentor via the in-platform chat, or reach out to support if you are unable to coordinate directly.

If the mentor does not join within 10 minutes of the scheduled start time, you may report the no-show from the session page. Once validated, the session may be cancelled and a refund will usually be initiated within 48 hours. Non-refundable gateway charges may still be deducted where applicable.

If you experience issues reporting the no-show, email support.mentzygo@gmail.com with your session details.

Access your Upcoming Sessions from the mentee dashboard. A "Join" button will become active at the scheduled time. Ensure your browser has permission to access your camera and microphone if required.

We accept UPI, debit/credit cards, net banking, and other methods supported by our payment gateway. Available options will be displayed at checkout.

This may occur due to a temporary network issue. Please wait a few minutes and refresh your session list. If the session still does not appear, email support.mentzygo@gmail.com with:

• Your registered email address
• Transaction/UTR reference number
• Date and time of the payment
• Mentor name and session date you attempted to book

We will investigate and resolve the issue promptly.

Pending refund requests are generally reviewed within 24 hours. Once approved or otherwise triggered by the policy, refunds are typically initiated within 48 hours. The amount usually reflects in your original payment source within 5–7 business days, depending on your bank or payment provider. Gateway or processing charges may be non-refundable in certain cases.

Email support.mentzygo@gmail.com with the subject line "Payment Dispute" and include your transaction reference, session details, and a brief description of the issue. Our team will review and respond within 2–3 business days.

The verified badge indicates that the mentor submitted identity or professional documents that were reviewed by the MentzyGo team at a point in time. It is not a guarantee of qualifications, professional licensing, or session outcomes. Please refer to the Document Verification Policy for full details.

Log in to your mentor dashboard and navigate to the Verification section. Follow the on-screen instructions to upload the required documents. Our team will review your submission and update your verification status within the stated timeframe.

For detailed guidance, see the Document Verification Guide.

If your verification has been pending for more than 3 business days, please email support.mentzygo@gmail.com with the subject line "Verification Follow-Up" and include your registered email address.

We take fraud very seriously and continuously work to detect and remove bad actors from the platform. If you suspect a mentor is fraudulent or attempting to scam users, please report them immediately by emailing support.mentzygo@gmail.com with:

• The mentor's profile name or link
• A description of the suspicious activity
• Any screenshots or evidence you may have

We will investigate and take appropriate action, including removal of the profile if necessary.

Your safety is our priority. If another user is harassing, threatening, or behaving inappropriately, please:

• Do not engage further with the person.
• Report the behaviour by emailing support.mentzygo@gmail.com with details of the incident.

We review all reports and will take action in accordance with our Terms of Service, which may include suspension or permanent removal of the offending account.

Try the following steps:

• Hard-refresh the page: press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac).
• Clear your browser cache and cookies, then try again.
• Try a different browser or device.
• Disable browser extensions that may interfere (e.g., ad blockers).

If the problem persists, please email support.mentzygo@gmail.com with a description of what you see and, if possible, a screenshot.

For email notifications, check your spam/junk folder and add support.mentzygo@gmail.com to your contacts to prevent filtering. For in-app notifications, ensure you have allowed notifications in your browser settings.

If neither of these resolves the issue, contact support with your registered email and a description of the missing notification.

Please use the contact form below or email us directly at support.mentzygo@gmail.com with as much detail as possible. We aim to respond to all queries within 1–2 business days.